FIVEMSHIELD Help Center

Find help by service

Customer portalAccount, security, balance, invoices and renewals.

• Discover the customer portal
• Top up your balance
• Enable two-factor authentication
• Renew a service

Game PanelManage your hosted FiveM server: console, files, databases, backups.

• Access the Game Panel
• Join your server
• Enable and use txAdmin
• Troubleshooting

FiveM HostingReady-to-use FiveM servers, from Ignition to Hyperdrive.

• Choose your plan
• Manage your server
• Reset your panel password

Game VPSProtected Linux VPS for FiveM: SSH, txAdmin, phpMyAdmin.

• Manage your VPS
• Find your SSH/SFTP login
• Set up txAdmin
• Required server.cfg settings

Windows VPSWindows Server 2025 with Administrator access over Remote Desktop.

• Order a Windows VPS
• Connect with Remote Desktop
• Change the administrator password
• Troubleshooting

Anti-DDoSMonitor attacks and tune the firewall of your IPs.

• Server under attack: what to do?
• Understand the dashboard
• Restrict txAdmin and SSH to your IPs
• Attack alerts on Discord

Reverse ProxyProtect a FiveM server hosted with another provider.

• Set up your server
• Add your own domain
• Server at OVH
• Troubleshooting

CDN & CachingSpeed up resource downloads for your players.

• Choose a plan
• Set up the cache
• Purge the cache

Support & teamTickets, service status and access for your staff.

• Open a ticket
• Service status
• Add a sub-user

Frequently asked questions

How do I join my FiveM server?

How do I top up my balance?

How do I upload my resources?

How do I connect over SFTP?

How do I unban a player blocked by the Anti-DDoS?

How do I give my staff access?

Need a human?

Support

Open a ticket from the customer portal: the team answers 7 days a week, 9 AM to 11 PM, in about 1 hour. Open a ticket

An ongoing incident? Check the service status and planned maintenance.

Discord

Join the community and support on discord.gg/fivemshield.