Windows VPS troubleshooting

“Your credentials did not work”

1. The username is Administrateur (in French), not Administrator
2. In the sign-in window, choose More choices → Use a different account: otherwise Windows tries your PC account
3. Check the password (caps lock, AZERTY/QWERTY keyboard)
4. Forgot the password: change it from the Security tab (the VPS must be running)

Remote Desktop doesn’t connect at all

1. Check the VPS is Online on the dashboard, otherwise start it
2. Check the IP address you use (IPv4 block)
3. Open the console: if Windows shows up, the issue is the network or the Windows firewall. Check Remote Desktop is enabled (Settings → System → Remote Desktop) and allowed by the Windows firewall
4. If you created rules in the Anti-DDoS, check the Remote Desktop port (3389 by default) isn’t closed

The console shows a black screen

Windows put the display to sleep: click in the black area, move the mouse or click Ctrl+Alt+Del. If nothing shows up, click Reconnecter (Reconnect).

The password change fails

The VPS must be running: the operation goes through an agent installed in Windows. Start the VPS, wait a minute, then try again.

The VPS is slow

Check the statistics then Windows Task Manager to find what uses the CPU or memory. Windows Update can also slow the VPS down while installing updates.

Still stuck? Open a ticket with the VPS ID (vps-…).