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Service status and maintenance

Before opening a ticket, check the Service Status page: if an incident is already known, the team is already on it.

Service status

  1. Overall state: Operational when everything works normally
  2. Scheduled maintenances: planned maintenance, with description, start and end dates and the servers concerned (e.g. Hardware01 - GRA4)
  3. Services status: the state of each part of the infrastructure:
    • Network: network and Anti-DDoS entry points
    • VPS: the physical machines hosting the VPSs (the name gives the datacenter, e.g. GRA4 for Gravelines)
    • Web: the website and the customer portal

At the bottom, History (last 30 days) shows past incidents and maintenance.