Open and track a ticket

1. Open a ticket: start a new request
2. My tickets: your tickets, with number, subject, department, last update and status. View → opens the conversation
3. Availability: support answers 7 days a week, 9 AM to 11 PM, in about 1 hour on average

Open a ticket

1. Subject: a precise title, for example “SSH connection failing since 2 PM”
2. Department: Technical (technical issue), Sales (sales questions, custom offers) or Billing (payments and invoices)
3. Related service: the service concerned, if any
4. Priority level: choose honestly, it helps the team handle emergencies first:
   • Low: general question (answer within 48 h)
   • Medium: partial issue, degraded service (within 24 h)
   • High: major impact, urgent (within 8 h)
   • Critical: service fully down or data loss (within 2 h)

Then describe the issue (4000 characters max, Markdown supported), attach up to 5 screenshots (5 MB each) and click Submit ticket.

For a faster answer

• Copy the exact error message
• Give the service ID (e.g. vps-68x85006)
• Describe what you did right before the issue, and since when it happens
• Attach a screenshot

Danger

Never put your passwords or 2FA codes in a ticket: our technicians don’t need them to help you.

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