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Troubleshooting and FAQ

My server won’t start

Section titled “My server won’t start”
  1. Open the Console and read the last red lines: they almost always point to the cause
  2. Check your license key in Startup
  3. If the error appeared after adding a script, remove it (or comment out its ensure with #) and restart

My server crashes or restarts on its own

Section titled “My server crashes or restarts on its own”
  • Check RAM in Statistics: if it’s maxed out, the server gets stopped
  • Check the logs in logs/ to find the faulty script

I can’t change the port

Section titled “I can’t change the port”

Your server port (30120) is assigned and protected by our anti-DDoS. Do not edit the endpoint_add_tcp and endpoint_add_udp lines in server.cfg: the panel manages them automatically.

My server is private or not in the list

Section titled “My server is private or not in the list”
  • Remove any sv_master1 line from server.cfg
  • Make sure no IP-locked script forces the server private
  • Wait up to 5 minutes after starting

I deleted a file by mistake

Section titled “I deleted a file by mistake”

Restore a backup. Without a backup, the file cannot be recovered.

I can’t connect via SFTP

Section titled “I can’t connect via SFTP”
  • The port is 2022, not 22
  • The username is yourname.serverid (shown in Files)
  • The password is your Game Panel account password

See Connect via SFTP.

I can’t connect to my database from my PC

Section titled “I can’t connect to my database from my PC”

That’s expected: the database is only reachable from your FiveM server and phpMyAdmin. See Database and phpMyAdmin.

The panel looks broken after an update

Section titled “The panel looks broken after an update”

Press Ctrl + F5 to fully reload the page.

I didn’t find my answer

Section titled “I didn’t find my answer”

Open a ticket:

Include your server name and, if possible, a screenshot of the console (without your license key).