Anti-DDoS troubleshooting

A player can’t connect anymore

1. Check whether they are in the automatic bans with Check
2. Check they are not in your IP blocking list, for example because of a range block that is too wide
3. If country filtering is on Allow only, check their country is in the list (beware of VPNs)

A service (voice, API, bot) stopped responding

Its port is probably not in the default filters: it is filtered. Open it with a port rule.

I lost access to txAdmin or SSH

• Restricted access enabled and your IP changed: add your new IP in Restricted access from the portal
• Country filtering on Allow only without your country: add it or switch back to Off
• As a last resort, the VPS console always works, even without network

My rule doesn’t seem applied

• Check the IP chosen in Firewall for IP: each IP has its own rules
• For country filtering, make sure you clicked Apply (Unsaved changes must disappear)
• Click Refresh: the In sync indicator confirms the rules are applied
• If the portal shows IP non autorisée (IP not allowed) when saving a rule, open a ticket

I don’t get Discord alerts

Click Test in Discord notifications. If nothing arrives, the webhook was deleted in Discord: create a new one and save it.

Still stuck? Open a ticket with the IP concerned and the time of the issue.