CDN & Caching troubleshooting

Players get stuck downloading resources

1. Check that both lines are in server.cfg, copied from the portal, and that the server was restarted
2. Check that the 57.130.34.0/24 range is allowed in your host’s firewall. This is the most common cause
3. Check the Origin server: the IP and port must be those of your current FiveM server
4. Test by temporarily removing the two lines: if everything works again, the issue is on the cache side, open a ticket

Downloads are slow

• Look at the Cycle quota on the dashboard: if the quota is exceeded, the cache runs at reduced speed. Add a pack or change plan
• Right after setup or a purge, the cache is empty: the first players still download from your server

Players get an old version of a resource

Purge the cache, then have players reconnect.

The cache hit ratio stays low

• The cache can’t reach your server: check the firewall (57.130.34.0/24)
• You update resources very often, or purge regularly: each change forces the cache to download again

I changed servers

Update the Origin server with the new IP and port, then Save. Copy the two lines into the new server’s server.cfg and allow 57.130.34.0/24 in its firewall. See Set up the cache.

Still stuck? Open a ticket with the cache ID (CDN-…).